COVID-19 - A Training in Resilience

The rapid spread of COVID-19 has unleashed a new reality, a new normal, that most of us are still trying to wrap our heads around. HR leaders have been dealing with disruption and transformation for quite a few years now, but the level of disruption and uncertainty they have been combatting, just over the past four weeks, is unprecedented.

Now, into the third week of self-isolation, the impact of COVID-19 hit me first back in January when it was wreaking havoc in China. With SARS and H1N1, I’d had first-hand experience on pandemic planning and emergency preparedness at hospitals when I worked in healthcare. COVID-19 had all the tell-tale signs.

During the two pandemics I’d encountered in my lifetime, I came at the crises from an HR perspective and had to gear my thinking quickly towards how our workforce was going to be affected. Back then, when we were pandemic planning, we didn’t have work-from-home options. The technology was simply not there. Back then, HR was...

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